VISION/VALUES/STRATEGY

Travel Health Ltd vision is to be a leading provider of personalised, high quality travel health serices, encompassing expert clinical advice, convenient access and comprehensive patient education. Our strategy involves a patient first approach with clear vision and values, proactive patient engagement and continuous staff development to ensure staff understand their role in achieving the vision.

Key components of Travel Health Limited’s strategy include:

  1. Clear vision and values

Patient centric: – to provide safe, effective and compassionate care, placing the patient’s health and well-being first.

Expertise: – To be recognised as an authoritative source for travel health advice, offering specialist services for complex travel needs.

Accessibility:– To offer convenient and timely access to services, potentially through same day appointments.

  1. Clinical Excellence

Comprehensive assessment: –  Conduct thorough assessments of individual needs, including clinical, physical and mental well-being, and consider specific travel risks.

Specialised Services: – Offer expert advice on vaccines, malaria prevention and management of complex health conditions during travel.

Proactive Information:-  Provide proactive education on health risks, required vaccinations and essential health precautions for specific destinations.

  1. Operational Efficiency

Flexible access: – Offer same day or walk-in appointments for last-minute travellers who require urgent care.

  1. Staff Development

Continuous Training:- Invest in ongoing training for staff to ensure they are up to date with the latest medial advice and techniques.

Empowerment:– Foster a supportive environment where staff feel valued and are aware of and understand the clinic’s vision and their role in achieving it.

  1. Patient Engagement

Clear Communication:- Ensure clear information is available regarding services, booking and how to raise concerns or make a complaint.

Positive Feedback:– Collect and respond to patient feedback to continuously improve the service.

Marketing: – Utilise digital platforms like Google Maps, social media and direct marketing to reach potential travellers and increase bookings.

Our ultimate aim is to support travellers in making healthy choices by providing timely, personalised and professional travel health advice and vaccinations to minimise health risks.