Terms and Conditions

Our company registration number is 11908668. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use-

  1. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Travel Health Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. All content on Travel Health Limited’s website is subject to change. This includes, contents, services provided, description of services, fees for services and special offers
  2. Travel Health Limited does not maintain any responsibility for the content on external sites linked from its website.
  3. Travel Health Limited does endeavour to maintain accurate information on its website but we do not guarantee that the information is free from errors.
  4. Travel Health Limited does not warrant that its site or server is free from viruses and bugs.
  5. Travel Health Limited owns the copyright to all content and the organisation of information on its website. We do not allow the unauthorised copying of information from this site.

Travel Health Limited’s Service General Terms

  1. Travel Health Limited is a provider of private healthcare.  All fees are given at the time of request. Travel Health Limited reserves the right to change the fees for services as deemed necessary and will ensure that the fees section of the website is updated regularly to reflect the most up to date prices. All consultations entered into with a Travel Health Limited clinician, is subject to a base fee. Any additional time or services may be chargeable at an additional cost, which will be advised by the clinician during the consultation. All fees must be paid prior to leaving the clinic at the end of the consultation.
  2. All clinicians are responsible for their own clinic practice and for any advice, investigations or any treatments that they provide during the consultation.
  3. Travel Health Limited will only provide consultations with the patient themselves. We cannot provide consultation about a relative or friend without prior written permission.
  4. For children under 16 years, consultations need to take place with the parent or legal guardian.
  5. Enquiries answered by any administrative team member via email is for guidance purposes only. Travel Health Limited will not be held responsible for the accuracy of such information given outside of the formal consultation with clinicians.
  6. Travel Health Limited does not provide an out of hours service.
  7. We cannot accept responsibility for non-receipt of emails or unobtainable telephone numbers.
  8. Our staff have the right to work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right. At no time will any violent, threatening or abusive behaviour be tolerated.

Client Privacy Policy

  1. Travel Health Limited ensures that all client details and records are kept in the strictest of confidence.
  2. Travel Health Limited will only share information with those directly involved in your care such as a laboratory conducting your tests. We use phone and email to communicate confidentially. We accept no responsibility for breaches of these communication routes.
  3. Travel Health Limited will not share your information with any other third party unless you give us permission to do so, for example with your GP. The only exceptions are where a patient is considered to be a danger to themselves or others, or when required to do so by a court order.

Complaints

Clients who wish to make a complaint regarding their service should email [email protected]

Travel Health Limited will provide a written acknowledgement of the complaint within 10 working days, unless a full response can be completed within 30 working days. 

Travel Health Limited  – Online Terms & Conditions

Last Updated: August 2025

These Conditions of Sale and Services (“Conditions”) will apply to every order of our Products and Services you place with us via our https://travelhealthltd.co.uk

(collectively the “Website”)

  1. About us

1.1 Company details. Travel Health Limited (company number 11908668) (we and us) is a company registered in England and Wales and our registered office is at Building B, Arena Business Centre, Watchmoor Park, Riverside Way, Camberley, Surrey. GU15 3YL.

1.2 Contacting us. To contact us email us at [email protected]. 

  1. Our contract with you

2.1 Our contract. These terms and conditions (Terms) apply to the order by you and supply of Services by us to you (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

2.2 Entire agreement. The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

2.3 Language. These Terms and the Contract are made only in the English language.

YOUR PURCHASE OF A PRODUCT OR SERVICE CONSTITUTES YOUR AGREEMENT TO THESE CONDITIONS AND THESE CONDITIONS ARE A LEGAL AGREEMENT BETWEEN YOU AND US. BY PLACING AN ORDER FOR PRODUCTS AND/OR SERVICES, YOU ARE ACCEPTING AND AGREEING TO THESE CONDITIONS. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ACCEPT AND AGREE TO THESE CONDITIONS.YOU REPRESENT AND WARRANT THAT ALL INFORMATION THAT YOU HAVE PROVIDED TO US IS ACCURATE AND COMPLETE AND IN NO WAY MISLEADING GIVEN THE CONTEXT. YOU ALSO REPRESENT AND WARRANT THAT YOU ARE OF SUFFICIENT LEGAL AGE IN YOUR JURISDICTION OF RESIDENCE TO PURCHASE AND USE THE PRODUCTS & SERVICES AND TO ENTER INTO THESE CONDITIONS. *IF YOU DO NOT AGREE WITH ANY OF THESE CONDITIONS, DO NOT PURCHASE THE PRODUCTS OR SERVICES.

3.We do not provide medical advice through our website.

3.1 The information provided through the site, the Services, test information, and the products are for general guidance only and are not a substitute for professional medical advice. Neither the site nor our services, test information, or products constitute medical advice and you should always seek the advice of your physician or other registered healthcare professional with any questions you may have regarding any Test Information or status of your health.

  1. Our Services

4.1 Descriptions and illustrations. Any descriptions or illustrations on our site are published for the sole purpose of giving an approximate idea of the Services described in them. They will not form part of the Contract or have any contractual force.

4.2 We do not provide medical advice. The information we provide through the site, the Services, test information and the products does not substitute professional medical advice and should be treated as general guidance only. None of the information provided constitutes medical advice and advice of your physician or other registered healthcare professional should be sought.

4.3 Compliance with specification. Subject to our right to amend the specification (see clause 4.4) we will supply the Services to you in accordance with the specification for the Services appearing on our website at the date of your order in all material respects.

4.4 Changes to specification. We reserve the right to amend the specification of the Services if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Services.

4.5 Reasonable care and skill. We warrant to you that the Services will be provided using reasonable care and skill.

4.6 Time for performance. We will use all reasonable endeavours to meet any performance dates specified in the Order Confirmation, but any such dates are estimates only and failure to perform the Services by such dates will not give you the right to terminate the Contract.

  1. Using the Services via Consultation

5.1 All our consultations are conducted by a nurse or other medical professional who are responsible for any advice given during the consultation.

5.2 We are only able to provide consultations with the patient themselves. We cannot provide a consultation for a friend or relative of the patient if they do not attend the consultation themselves. For children under the age of 16, a parent or legal guardian must attend the consultation and we reserve the right to ask for documentary evidence of the same.

5.3 Any advice given at the consultation is given in accordance with the information you provide which you agree and acknowledge must be given honestly to the best of your knowledge.

  1. Charges

6.1 In consideration of us providing the Services you must pay our charges (Charges) in accordance with this clause 6.

6.2 The Charges are the prices quoted on our site at the time you submit your order.

6.3 Changes. If you wish to change the scope of the Services after we accept your order, and we agree to such change, we will modify the Charges accordingly.

6.4 We use reasonable endeavours to ensure that the prices stated for the Services are correct at the time when the relevant information was entered into the system. However, please see clause 6.7 for what happens if we discover an error in the price of the Services you ordered

6.5 Our Charges may change from time to time, but changes will not affect any order you have already placed.

6.6 Our Charges are exclusive of VAT. Where VAT is payable in respect of some or all of the Services you must pay us such additional amounts in respect of VAT, at the applicable rate, at the same time as you pay the Charges.

6.7 It is always possible that, despite our reasonable efforts some of the Services on our site may be incorrectly priced. If the correct price for the Services is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Services at the correct price or cancelling your order.

6.8  Travel Health Limited reserve the right to charge a cancellation fee for appointments cancelled within 24 hours.

6.9.  Travel Health Limited will issue a full refund within 30 days of a purchased product, after this time Travel Health Limited may offer a discretionary partial or full refund.  This does not affect your statutory rights.

  1. How to pay

7.1 Payment for the Services is in advance. We will take your payment upon acceptance of your order.

7.2 You can pay for the Services using a debit card or credit card or cash. We accept the following cards:
Visa
Amex
Mastercard

By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorised to use the designated payment method and that you authorise us (or our third-party payment processor) to charge your payment method for the total amount of your Order.

  1. Complaints

If a problem arises or you are dissatisfied with the Services, we have a comprehensive complaints policy.

  1. Intellectual property rights

9.1 All intellectual property rights in or arising out of or in connection with the Services (other than intellectual property rights in any materials provided by you) will be owned by us.

  1. How we may use your personal information

10.1 We will use any personal information you provide to us to:

(a) provide the Services;

(b) process your payment for the Services; and

(c) inform you about similar Services that we provide, but you may stop receiving these at any time by contacting us.

10.2 We will process your personal information in accordance with our Data Protection and Complaints policies, the terms of which are incorporated into this Contract.

  1. Limitation of liability: YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.

11.1 We have obtained insurance cover in respect of our own legal liability for individual claims not exceeding £1 million per claim. The limits and exclusions in this clause reflect the insurance cover we have been able to arrange and you are responsible for making your own arrangements for the insurance of any excess loss.

11.2 As a consumer, you have certain legal rights. The disclaimers, exclusions and limitation of liability under these Conditions will not apply to the extent prohibited by applicable law. Nothing in these Conditions shall attempt to exclude or limit liability that cannot be excluded under applicable law including liability for:

(a) death or personal injury caused by negligence;

(b) fraud or fraudulent misrepresentation; and

(c) breach of the terms implied by Section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

11.3 Subject to clause 11.3, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the supply of Services for:

(a) loss of profits;

(b) loss of sales or business;

(c) loss of agreements or contracts;

(d) loss of data;

(e) loss to emotional well-being;

(f) losses incurred by any third party;

(g) loss of or damage to goodwill; and

(h) any indirect or consequential loss.

11.4 Subject to clause 11.3, our total cumulative liability arising from or in relation to the Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to 100% of the total Charges paid under this contract.

11.5 We have given commitments as to compliance of the Services with the relevant specification in clause 4.3. In view of these commitments, the terms implied by sections 3 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.

11.6 Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of you having grounds to make a claim in respect of the event and shall expire [3] months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.

11.7 This Clause 11 will survive termination of this Contract.

11.8 We shall not be in breach of any provision of these Conditions caused by your failure to observe any of your obligations or undertakings contained within the Website Terms of Use or these Conditions.

  1. Confidentiality

12.1 We each undertake that we will not at any time during the Contract disclose to any person any confidential information concerning one another’s business, affairs, customers, clients or suppliers, except as permitted by clause 12.2.

12.2 We each may disclose the other’s confidential information:

(a) to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of exercising our respective rights or carrying out our respective obligations under the Contract. We will each ensure that such employees, officers, representatives, subcontractors or advisers comply with this clause 8 and

(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

12.3 Each of us may only use the other’s confidential information for the purpose of fulfilling our respective obligations under the Contract.

  1. Events outside our control

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).

13.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.

  1. Communications between us

14.1 When we refer to “in writing” in these Terms, this includes email.

14.2 Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.

14.3 A notice or other communication is deemed to have been received:

14.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email,that such email was sent to the specified email address of the addressee.

14.5 The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.

  1. General

15.1 Assignment and transfer

(a) We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you by posting on this webpage if this happens.

Modern Slavery Statement

Travel Health Limited operate in Camberley delivering Immunisation, Travel Vaccination, and phlebotomy services.

We employ 3 people in our business..

You can find out more about our business www.travelhealthltd.co.uk

Our Approach

As a responsible business, we are committed to preventing slavery and human trafficking in our operations, our supply chain and within the people who work with us or on our behalf.

Our supply chain is diverse and consists of the following:

  • Vaccines supplied by the relevant Pharmaceutical manufacturers, who in turn are required to publish their own modern slavery statements.
  • Indirect goods, services, products, and parts purchased from businesses primarily based in the UK.

We operate a risk-based approach that is designed to enable efforts to be focused where they are most needed and can best help eradicate modern slavery. We work close with our suppliers and do our best to insure they comply with their obligations under modern slavery legislation.

As part of our efforts to monitor and reduce the risk of slavery and human trafficking occurring within our supply chains, we have adopted a number of policies and procedures, setting expectations for the conduct of ourselves and those that work with us. This includes:

  • The adoption of our Code of Conduct.
  • An annual review of what we deem to be any high-risk suppliers to confirm their compliance with our Code of Conduct.
  • Requiring our suppliers to comply with our contractual standards on ethical practices.
  • Informing our people through the Company Handbook of the steps that we are taking in relation to managing the risks of modern slavery and human trafficking in our business and supply chains.
  • And operating a Whistleblowing policy, enabling our people to report and raise any concerns, including those that relate to human rights violations such as modern slavery.

Everyone who works for us is required to complete mandatory training on our Code of Conduct and our anti-bribery and corruption policy.

This statement is published in accordance with section 54 of the Modern Slavery Act 2015 on behalf of Travel Health Limited.

Micheline Wehbe
Managing Director

Travel Health Limited